You‘re chatting with Danny.
Danny -
Thank you for contacting live chat. My name is Danny. How can I assist you today?
luo -
hello.i want cancel my SSL
luo -
and refund
Danny -
Do you know your GoDaddy account number and 4 digit Support PIN?
luo -
i dont know
luo -
Call-in PIN?
luo -
1234
luo -
is this?
Danny -
What is the name of the certificate?
luo -
NEW CERTIFICATE Standard SSL
Danny -
I need to locate the account. You will need to provide me with something I can locate the account with this certificate. I can use the Name, email address of Phone on the account.
Danny -
The renewal email notice will also have the Account Number listed on it.
luo -
[email protected]
luo -
Recent Orders:720359010
Danny -
Ok, with the email address I located it. Please note that all certificates are eligible for a refund if canceled within 45 days of the purchase date.
Danny -
To Cancel a Product or Service From Within Your Account
Click the $ Payments tab under your name.
Click the Product Billing link on the left hand side of the page.
Check the box next to the item(s) you would like to cancel and click on the Cancel Item button.
Click the Confirm button to confirm the cancellation.
Danny -
Once canceled, let me know whether you are refunding a refund back to the original payment method or an In-Store Credit.
luo -
The selected products were successfully canceled.
luo -
refund back to the original payment method
luo -
ths
Danny -
Ok. One moment.
Danny -
I have requested the refund per your request. Please allow 5-7 business days to see the funds applied to the associated payment method. If you do not see your refund within 7 business days you will want to contact the financial institution linked to the original payment method for further assistance.
Danny -
Anything else I can assist you with today?
luo -
ths ,danny ,have nice day bye
Danny -
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