这个系列主要从技术层面阐述了如何实现end user在微信app里发送的message能够投递到C4C系统，以及在C4C系统基于微信发送过来的message回复之后，如何将这些回复再push回微信app. 基于这种最简单的一发一收的场景，partner可以自行开发更复杂的集成场景.

场景示例

1. 微信用户关注服务公众号之后，直接和这个公众号交谈，能够在C4C系统基于交谈内容直接生成Service Request

   

下图是基于微信用户和公众号交谈之后，在C4C系统自动生成的service request:

1. C4C agent在系统里直接回复这个service request:

   

微信用户能在微信app直接收到这个回复信息:

完成这个系列需要具备的知识

• 简单的C4C配置;
• 最基本的nodejs开发知识;
• 掌握一种云平台的用法, 因为需要将测试微信公众号的server端部署到云平台上

blog list

1. setup your development environment: https://blogs.sap.com/2017/12/10/wechat-development-series-1-setup-your-development-environment/
2. development Q&A service using nodejs: https://blogs.sap.com/2017/12/10/wechat-development-series-2-development-qa-service-using-nodejs/
3. Trigger C4C Account creation in Wechat: https://blogs.sap.com/2017/12/13/wechat-development-series-3-trigger-c4c-account-creation-in-wechat-app/
4. Send C4C Data change notification to Wechat: https://blogs.sap.com/2017/12/15/wechat-development-series-4-send-c4c-data-change-notification-to-wechat-app/
5. embedded your UI5 application to Wechat: https://blogs.sap.com/2017/12/17/wechat-development-series-5-embedded-your-ui5-application-to-wechat-app/
6. Retrieve Wechat User info via oAuth2 and display it in UI5 application: https://blogs.sap.com/2017/12/19/wechat-development-series-6-retrieve-wechat-user-info-via-oauth2-and-display-it-in-ui5-application/
7. use Redis to store Wechat conversation history: https://blogs.sap.com/2017/12/20/wechat-development-series-7-use-redis-to-store-wechat-conversation-history/
8. Map integration:

   https://blogs.sap.com/2017/12/25/wechat-development-series-8-map-integration/

9. Create C4C Social Media Message and Service within Wechat: https://blogs.sap.com/2017/12/27/wechat-development-series-9-create-c4c-social-media-message-and-service-within-wechat-app/
10. Use Wechat app to receive Service Request reply made from C4C: https://blogs.sap.com/2017/12/28/wechat-development-series-10-use-wechat-app-to-receive-service-request-reply-made-from-c4c

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原文地址：https://www.cnblogs.com/sap-jerry/p/8215401.html