pattern，design

1. Customer insights

understanding customers rather than just asking what they want

The Empathy Map

2. Ideation

Thus, ideation has two main phases: idea generation, where quantity matters, and synthesis, in which ideas are discussed, combined, and narrowed down to a small number of viable options.

3. Visual thinking

post-it notes

drawing

原文地址：https://www.cnblogs.com/smile-fish/p/12321881.html