呼叫中心静态座席的配置

首先使用   #make mod_callcenter-install 安装mod_callcenter模块  然后到Freeswitch控制台上加载该模块

Freeswitch> load mod_callcenter  在conf/autoload_configs/modules.conf.xml中去掉与该模块相关行的注释。

以下是配置方法：

在conf/autoload_configs/callcenter.conf.xml中修改

<configuration name="callcenter.conf" description="CallCenter">

<settings>

<!--<param name="odbc-dsn" value="dsn:user:pass"/>-->

<!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->

</settings>

<queues>

<queue name="[email protected]">

<param name="strategy" value="longest-idle-agent"/>

<param name="moh-sound" value="$${hold_music}"/>

<!--<param name="record-template" value="$${recordings_dir}/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->

<param name="time-base-score" value="system"/>

<param name="max-wait-time" value="0"/>

<param name="max-wait-time-with-no-agent" value="0"/>

<param name="max-wait-time-with-no-agent-time-reached" value="5"/>

<param name="tier-rules-apply" value="false"/>

<param name="tier-rule-wait-second" value="300"/>

<param name="tier-rule-wait-multiply-level" value="true"/>

<param name="tier-rule-no-agent-no-wait" value="false"/>

<param name="discard-abandoned-after" value="60"/>

<param name="abandoned-resume-allowed" value="false"/>

</queue>

</queues>

<agents>

<agent name="[email protected]$${domain}" type="callback" contact="[call_timeout=10]user/[email protected]$${domain}" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

<agent name="[email protected]$${domain}" type="callback" contact="[call_timeout=10]user/[email protected]$${domain}" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

</agents>

<tiers>

<!-- If no level or position is provided, they will default to 1.  You should do this to keep db value on restart. -->

<tier agent="[email protected]$${domain}" queue="[email protected]" level="1" position="1"/>

<tier agent="[email protected]$${domain}" queue="[email protected]" level="1" position="1"/>

</tiers>

</configuration>

图片：

然后配置拨号计划：

<extension name="Callcenter Example">

<condition field="destination_number" expression="^0$">

<action application="answer"/>

<action application="callcenter" data="[email protected]"/>

</condition>

</extension>